If you’ve locked your account but you still know your log in password, your administrator can reinstate your access. Once they've done this, you'll be able to carry on using the same log in details.
If you've locked or forgotten the PIN for your smartcard, see What should I do if I've locked the PIN for my smartcard?
To reset your password follow these steps, or watch the video below:
*If you can't see the link, or you can't click on it, contact your Bankline administrator. They can send you an activation code. They also have the option to turn on the 'automated PIN/password reset', so you can reset it yourself in future.
** If your email address isn't recognised, you'll need your administrator to check and update this. I'm trying to request an activation code but it won't accept my email address, what should I do?
Tips for once you have your activation code
If you're unsure who your Bankline administrator is, see How do I identify my Bankline administrator?