We'll have sent QR card readers to the administrator on your Bankline profile. The first thing to do is check with them to see if they have a card reader for you. How do I identify my Bankline administrator?
It's important to speak with your administrator or request a new card reader as soon as possible.
If you are an administrator and need to order a QR card reader for another user, you can find the instructions on how to do this here.